Job Information
Public Partnerships LLC Fulfillment Lead Associate in United States
This role is based in Alpharetta, GA and requires onsite office attendance 5 days a week. Corporate mailroom experience is strongly preferred.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer-funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com ).
Watch the " What We Do " video on our website: https://www.publicpartnerships.com/about-us/#
Responsibilities:
Utilizes various software and databases.
Ensures mailroom equipment is maintained
Develops team members and Operations Associates program.
Develop and maintain departmental procedures
Assists with special projects.
Identifies and troubleshoots potential barriers to deadlines.
Researches and resolves equipment issues.
Builds sustainable relationships through interactive communication.
Performs file uploads and creates new records in systems.
Collaborates with internal and external stakeholders.
Meets quality assurance standards.
Collects, analyzes, and presents information that will be used for quality control and process improvement.
Enforces organizational rules.
Leads office management support for local and remote needs.
Audits invoices
Performs testing/training of system changes.
Responds to incoming departmental escalations.
Participates in meetings in onboarding process.
Leads and manages all department functions.
All other duties as assigned
Required Skills:
High-energy, hands-on employee who thrives in a fast-paced work environment
Ability to manage and organize high volumes of incoming and outgoing documents
Demonstrated exemplary customer service and support experience
High computer literacy with proficiency in Microsoft Office products and web-based applications
High aptitude for process assessment, improvement and recommendation
Exceptional verbal and written communication skills
Ability to develop strong working relationships.
Strong aptitude for working independently.
Demonstrated work history of devising methods and processes to resolve complex issues.
Proven abilities to maintain professional morale.
Creatively problem solve and prioritize tasks.
Must be able to lift up to 50 lbs.
Qualifications & Requirements:
Education: Associate's or bachelor's degree preferred
Experience: 4+ years of relevant experience. Document management experience preferred. Knowledgeable of state specific requirements to complete the fulfillment process a plus.
Working Conditions: Office Setting, 5 days a week with occasional outside office responsibilities (errands, etc.)
Compensation & Benefits:
401k Retirement Plan
Medical, Dental and Vision insurance on first day of employment
Generous Paid Time Off
Tuition Program
Employee Assistance Program
and more!
The base pay for this role is $24.03/hour-$31.00/hour; base pay may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.
Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.