Public Partnerships LLC Jobs

Overview: Support Brokers work with Medicaid members who participate in programs that allow them to serve as the employer of their own direct care providers (known as “self-direction”). Through home visits and other means, Support Brokers provide information and education to these program participants and/or to their authorized representatives (a person selected by the participant to assist them with their employer responsibilities). During in-home visits, Support Brokers also evaluate the participant’s home environment, noting and attempting to resolve any safety concerns through our mandated escalations process. The Support Broker role is critical in keeping program participants in a home setting rather than in a facility. In-home visits comprise at least 60% of the work hours for this position. The ideal candidate will have a strong working knowledge of Microsoft Suites, experience with CRM tools, and familiarity with electronic medical records. The candidate must have secure, robust and reliable wireless service in their home. To excel in this role, the candidate must be able to multi-task, must possess strong communication and organizational skills, and must be able to independently manage a busy caseload.

Duties & Responsibilities: PPL looks to secure talent that’s passionate about those we serve, our elderly and disabled participants. Our dedicated field team members will provide person-centered support to program participants and/or their authorized representatives to facilitate their ability to be successful in the self-directed program. This includes but is not limited to:

• Assessment of their ability to act as the employer and maintain budget authority.

• Assessment of potential accommodation needs.

• Facilitate placement of an authorized representative, and, when necessary, facilitate a change in the authorized representative.

• Provide clear and consistent communication.

• Identify and maintain available community resources.

• Follow established procedures and timelines for required contact.

• Identify, report, and follow up on allegations or reports of suspected fraud, waste, neglect, or abuse.

Job Requirements:

• Ability to communicate with a diverse population of participants

• Ability to organize caseload to ensure efficient use of call time and virtual meetings

• Ability to learn and master the use of PPL systems.

Necessary Core Skills:

• Ability to independently manage a caseload utilizing excellent time management and organizational skills to remain compliant with contractual timelines.

• Ability to prioritize tasks in a dynamic and fast paced environment.

• Exhibit strong verbal and written communication skills.

• Understand, support, and explain to others the core tenets of self-direction.

• Efficient with computers and Microsoft Office software.

• Ability to function effectively as part of a team: effectively communicate and partner with all team members while out in the field and during team meetings, with respect and professionalism.

• Ability to maintain timely documentation: in-home visits note must be completed during the time of visit and uploaded on the day of the participants’ visit.

• Reflect a positive image of PPL to participants and stakeholders.

• Ability to maintain timely documentation: in-home visits note must be completed during the time of visit and uploaded on the day of the participants’ visit.

• Reflect a positive image of PPL to participants and stakeholders.

Overview/Required Resources:

The ideal candidate will have a strong working knowledge of Microsoft Suites, experience with CRM tools, and familiarity with electronic medical records. The candidate must have secure, robust, and reliable wireless service in their home. To excel in this role, the candidate must be able to multi-task, must possess strong communication and organizational skills, and must be able to independently manage a busy caseload.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.